Sustainable Governance: Transforming IT from an Oral to a Written Culture

Monday, June 01, 2009 | 4:45PM–5:30PM | International F/G (6th floor)
Session Type: Professional Development
Wake Forest University's Information Systems department began writing down its procedures and establishing formal approval mechanisms, supported by ITIL guidance, which resulted in fewer meetings, measurable progress, and the ability to improve on its own processes.

Presenters

  • John Borwick

    Director, ITSDS, University Libraries, University of Washington

  • Jim Love