Beating a Dead (Trojan) Horse: Finding New Ways to Communicate the Same Security Message

Tuesday, February 24 | 3:30PM–4:15PM | Hidalgo Ballroom A
Session Type: Professional Development
Communicating with institutional customers about safeguarding their private and personal information, preventing digital copyright infringement, and increasing their awareness of a hostile Ethernet environment involves a balanced mixture of power, humility, focus, and style. Warnings about phishing and other security concerns often go unheeded or provoke incendiary replies. "What I can see is what I can take" perceptions result in digital copyright violations. Vocal community members continue to demand increased protection from IT for their institutional and/or personal data and resources. In this session, three Texas universities with widely different populations will compare and contrast how they communicate critical security messages to their communities.


  • Steve Arnold

    User Services Specialist, University of Houston
  • Carlyn Chatfield

    IT Technical Communicator, Cornell University
  • Carolyn Ellis

    Senior Associate Vice Provost for Administration, University of Texas at San Antonio
  • Marc Scarborough

    Chief Information Security Officer, Rice University

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