EDUCAUSE Southwest Regional Conference 2009
Proceedings
Beating a Dead (Trojan) Horse: Finding New Ways to Communicate the Same Security Message

Beating a Dead (Trojan) Horse: Finding New Ways to Communicate the Same Security Message

Communicating with institutional customers about safeguarding their private and personal information, preventing digital copyright infringement, and increasing their awareness of a hostile Ethernet environment involves a balanced mixture of power, humility, focus, and style. Warnings about phishing and other security concerns often go unheeded or provoke incendiary replies. "What I can see is what I can take" perceptions result in digital copyright violations. Vocal community members continue to demand increased protection from IT for their institutional and/or personal data and resources. In this session, three Texas universities with widely different populations will compare and contrast how they communicate critical security messages to their communities.

Presenters

Steve Arnold

User Services Specialist, University of Houston
Carlyn Chatfield

IT Technical Communicator, Cornell University
Carolyn Ellis

Senior Associate Vice Provost for Administration, University of Texas at San Antonio
Annette Evans
Marc Scarborough

Chief Information Security Officer, Rice University