Knowledge as a Service: Texas Woman's University Enterprise Knowledgebase Project

Knowing that students look to the web for many services, Texas Woman's University IT help desk launched a knowledgebase self-service solution, Just Ask I.T. The success of Just Ask I.T. led to a broader self-service approach on an enterprise level, with Ask TWU emerging the next year. Strategically, Ask TWU provided a customer service solution leveraging knowledge and self-service for all students, faculty, and staff at TWU.