Got Connections? Sponsored by Trustwave

Wednesday, March 16, 2011 | 11:30AM–1:00PM | Grand Ballroom/Seventh Floor
Session Type: Professional Development
Keeping the IT support environment up to date means more than constantly introducing new technologies. Higher education is changing dramatically; students and faculty rely on social and technical resources drawn from all over the world. Those of us who support them must look beyond the IT services we provide directly. For the future, great IT support requires not only technical competence but also sociotechnical competence—new social skills and organizational capabilities. Hone these skills as part of your own professional development plan for 2011.

Presenters

  • Sally Jackson

    Professor of Communication, University of Illinois at Urbana-Champaign

Resources & Downloads

Podcast of Session
EDUCAUSE Resource
Uploaded on 03/24/2011