Leveraging a Learning Management System to Promote Academic Technology Use and Student Engagement

Tuesday, March 15 | 2:30PM–3:30PM | Empire/Seventh Floor
Session Type: Professional Development
The ITS Help Desk (HD) and ResNet have launched a web-based single-source learning management system for data-access organization. Both staff and student assistants utilize the application to complete daily tasks and conduct long-term planning. Both the HD Manager and Supervisor regularly update the knowledge base with pertinent information, allowing personnel to effectively support university-wide technology requests. The utility was developed to standardize responses to technical support requests, allow personnel to improve their technical and probing skill sets, provide a single location listing both HD and ResNet policies, and consistently improve customer service.


  • Ariana Lewis

    HR Specialist, Loyola University Chicago
  • Alison Stillwell

    ITS Service Desk Manager, Loyola University Chicago

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