Campus-Wide E-Mail Security: A Success Story in Crossing Organizational Boundaries

By mobilizing distributed IT, the network security group, the help desk, and the CIO, the University of Oregon's central IT organization not only addressed what had been a significant spam, phishing, and malware problem but also developed a highly effective inbound and outbound e-mail security and filtering system, which it now provides free to other departmental units and senior administration. T his system has saved, by conservative estimates, hundreds of thousands of dollars. How are central IT and distributed IT working together to address a campus-wide e-mail security issue, and what have been the benefits for faculty, staff, students, and the IT organization?