Talking and Listening: Critical Communication Skills for IT Professionals

Communication skills are critical for IT staff members and even more important for the managers and executives who manage IT teams. Improve your communication skills by learning when and how to listen, talk, ask questions, and confirm understandings. Bring your experiences and questions to this 90-minute workshop, which includes tips, resources, and practical activities that reinforce successful communication skills. Carlyn Chatfield brings a wealth of experience and knowledge to this session. She has a degree in marketing and 30 years of communications experience, including 24 years in higher education, and she facilitates the monthly IT Communicators Virtual Coffee Shops for EDUCAUSE.