Business Analysis in Higher Education IT

Computing and Communications Services at the University of Guelph created a Business Analyst Practice as part of its strategic approach to an integrated IT support model on campus. This presentation will provide the rationale, the effort we have undertaken to implement the practice, an overview of the partnerships we have embarked on in the delivery of this service, the opportunities and challenges we have experienced, lessons learned, and how we envision the BA Practice developing over the next few years.