Metrics-Driven Improvement: Leveraging IT Service Management Data to Enhance Value on Campus

Wednesday, January 16 | 3:30PM–4:15PM | Kent
Session Type: Professional Development

Athletic teams keep score. Does IT? Metrics are the business world's equivalent of keeping score. Many IT organizations focus their service management efforts on the process and never even get to the game. Arcadia University is using IT Service Management metrics to improve their "game" and provide increased value on campus. Learn how analysis of trends and a focus on the right metrics raises your IT team to a new level of results for your campus stakeholders.


  • Ann Borza

    Vice President of Services, Distributed Systems Services, Inc. (DSS)

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