For institutions looking to go beyond the basics and make their online programs robust and competitive, expanded student and instructional support services are the key. This presentation will share the wide range of student and instructional support services provided by Northern Virginia Community College's Extended Learning Institute, a major distance learning provider serving 23,000 students a year. Services to be covered include the student hotline, IT support, embedded library services, student activities and virtual student union, financial aid, student success coaches, academic advising, readiness assessment, tutoring, at-home proctored examinations, and synchronous and asynchronous new student orientation.
