Like the iconic "man behind the curtain shifting gears," IT professionals are often behind the scenes helping the departments they support improve their productivity, achieve self-sufficiency, and save the institution money. This presentation, developed with the University of Pennsylvania, will show how, after potentially losing a $50 million painting, Penn IT staff used a powerful and flexible document management tool to empower Penn's facilities group, which now provides and manages its own previously nonexistent online services. A live Penn demonstration will be included.