The Customer Has a Project: Now What?

Every day IT departments are being asked to implement or change systems based on customer requests. Sometimes these requests come in as work orders through the help desk, but other times there are requests for large projects that will take extensive IT time and resources to implement. How should IT respond to these requests, and what should the intake process look like? This session will discuss the project initiation process and what IT departments can do to help customers understand the true costs, resources, and trade-offs that need to be made in order to implement a project.