Andrew Graf
Lead Analyst,
TeamDynamix
Visibility into Your IT Department: Kennesaw State University's Journey
Thursday, May 30, 2013 | 10:30AM–11:15AM | Grand Ballroom C/D
Session Type:
Professional Development
Higher Education IT Departments are being called on to do more with less. At Kennesaw State University, campus leaders were tasked to accelerate project completion, create comprehensive reports, and precisely manage already overcommitted resources, all while ensuring their efforts were in-line with the strategic and operational goals of the university. In this presentation, we will discuss how Kennesaw State was able to use higher education–specific tools and methodologies to achieve these goals. We will also explore trends in higher education project, operations, and service desk management that are resulting in increased IT efficiency.
