Helen Chu
Assistant Vice Provost, Learning Spaces,
Stanford University
"Flip IT! Flip IT Good!" User-Centered Solutions Create Success
Wednesday, February 13, 2013 | 4:30PM–6:00PM | Capitol View Terrace North
Session Type:
Professional Development
You've heard of flipping houses, even classrooms, but what about a help desk? Web services? Incorporating user-centered design into a help desk remodel yielded a better user experience and provides a learning experience. Giving up control of a central blog service increased student engagement, faculty satisfaction and helped tear down silos on a decentralized campus.
In this interactive presentation we will discuss how to flip your space, service, or processes. Bring your project questions so we can provide information to help you develop a plan to increase engagement, tear down silos, create a nimble team, and achieve success.
In this interactive presentation we will discuss how to flip your space, service, or processes. Bring your project questions so we can provide information to help you develop a plan to increase engagement, tear down silos, create a nimble team, and achieve success.
