IT Program Director, Arizona State University
Problem #1: You need to upgrade a major system. We'll present ideas on how you can reap additional benefits from this effort and can gain more than just the upgraded system. Problem #2: You want to launch a new IT practice. We'll suggest how you can leverage an existing project to advance the adoption of the new practice. A surprising outcome of ASU's ERP upgrade was the improvement in system management practices. The team's gains included better governance structures, improved security, stronger project management, cohesive testing strategies, and deeper product knowledge. Learning better practices and gaining product knowledge sent ripple effects throughout the organization.