Benjamin Kirchmeier
Enterprise Systems Analyst 2,
University of Idaho
Communication, Social Media, and Education in Higher Education IT
Wednesday, February 12, 2014 | 2:30PM–3:30PM | Oregon Ballroom Salon EF
Session Type:
Professional Development
From an afterthought to a legitimate concern, targeted communication and formalized social outreach can assist service desk staff by keeping users abreast of an ever-changing technology landscape as they bring their personal devices to campus, creating an expectation that IT will support these devices in addition to offering traditional services. Join us for a look at how we are proactively responding to meet users' information needs.
