Controlling the Chaos: Access, Upgrades, and Change

At Portland State University, we have developed three innovative applications to assist with system management: system access control for routing requests through approvals and autocreation of accounts; a change control management system to track changes we've made to our ERP; and an upgrade management application to streamline the ERP upgrade process. These systems interface with the ticketing system, Modified Object List, and the ERP's version tracking. Features include the ability to review current and former access requests, monitor the status of a specific change or developer task list, and send automated e-mail notifications to campus constituents. Participants will submit change requests via a web form and discuss how these requests go through the change control management system.

OUTCOMES:
Explore an innovative solution that automates the account request process * Discover how to integrate an existing ERP and ticketing system with a change control management system * Become informed about a tool that integrates with the ERP's modified objects to streamline upgrade processes