Maintaining Student Satisfaction and Reducing Costs with Data-Driven Decisions

Thursday, April 23, 2015 | 2:00PM–2:45PM | Lone Star Prefunction A
Session Type: Professional Development
Facing an $80,000 budget deficit with the student printing service and no prospect of a budget increase, we organized our information into a data model to determine the source of the budget issue and to evaluate potential changes in the service. Student printing is a high-visibility service with a 91% satisfaction rating; it isn't desirable to change the service if there is a negative impact to that rating. By organizing the data model, we identified the sources of the budget issue and proposed solutions. We then used that information to build widespread stakeholder consensus for the proposed changes in the service.


OUTCOMES:Understand the data model/analysis process we used * Learn how to follow a data-driven consensus-building process * Become participants in building a midyear progress update

Presenters

  • Bob Guthrie

    Project Manager, Audio Video Technologies, University of Notre Dame