Improving Customer Service: How to Best Manage Student Employees and Faculty Interactions

Thursday, January 29 | 4:00PM–4:45PM | Marina Ballroom E
Session Type: Professional Development
As a readily accessible labor pool, student workers have long been an integral part of most institutions' human resource planning as well as a basic component of financial aid work-study programs, plus they can be real assets in accomplishing key tasks on campus. Interactions with faculty can be great or less so, but students providing direct support to faculty are here to stay. Come share your experiences and leave with a plan outline that you can use on your campus.

OUTCOMES: Explore options for managing less-than-ideal interactions * Identify points of stress and investigate alternatives * Design a plan outline for successful student employee and faculty interactions


  • Frank Robertson