Erik Giles
Command Center Manager,
University of Chicago
Reducing Service Interruption Duration
Thursday, January 29, 2015 | 4:00PM–4:45PM | Cardiff/Carlsbad
Session Type:
Professional Development
One of the most important elements of service delivery is addressing interruption. It isn't a matter of if but when and how prepared you are to restore service quickly. This event mitigation model will break down the 10 critical functions of event/outage management and rank your organization on a 5-point scale. If time is money and reputations hang in the balance, learn intentional organizational choices and how to make smart investments.
OUTCOMES: Discover the 10 critical functions of event/outage management and 5 levels of maturity * Assess your organization's current level across each function * Explore other campus models
