Developing Frontline Managers Who Lead

New frontline managers need to concurrently develop both a management skill set and a leadership mind-set in order to successfully transform from an individual contributor to a strong, capable frontline leader. This development must ultimately enable them to manage multitalented, cross-functional teams able to serve the diverse clientele who support the teaching, learning, and administrative processes at our institutions. This session will present a simple, proven method for IT professionals to develop soft skills for communicating effectively, resolving problem situations, building effective relationships, and creating high-functioning teams.

OUTCOMES: Understand the common needs of new managers and your institution's specific needs * Identify leadership qualities needed to lead a cross-functional team * Discover how to improve your communication skills and build effective relationships