Developing Frontline Managers Who Lead

Wednesday, April 06 | 2:00PM–3:00PM | Concerto D
Session Type: Professional Development
New frontline managers need to concurrently develop both a management skill set and a leadership mind-set in order to successfully transform from an individual contributor to a strong, capable frontline leader. This development must ultimately enable them to manage multitalented, cross-functional teams able to serve the diverse clientele who support the teaching, learning, and administrative processes at our institutions. This session will present a simple, proven method for IT professionals to develop soft skills for communicating effectively, resolving problem situations, building effective relationships, and creating high-functioning teams.

OUTCOMES: Understand the common needs of new managers and your institution's specific needs * Identify leadership qualities needed to lead a cross-functional team * Discover how to improve your communication skills and build effective relationships


  • Steve Burrell

    Vice President of IT & CIO, Northern Arizona University
  • Gale Fritsche

    Assistant Director, Computing and Distributed Support Services, Lehigh University
  • PJ Neal

    Director of Leadership Programs, Harvard University

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