Embrace the Physical World: Proactive Device Monitoring Keeps the Wheels Turning

Proactive device monitoring in classrooms and labs combined with automated incident creation in your service management system helps ensure equipment availability and provides an enterprise solution that includes problem reporting and cross-functional team interaction. We will explore how integrating device monitoring with our ITSM system has helped Tulane's academic technologies group keep classrooms running smoothly. Join us to explore planned implementations in nonacademic areas and to think about our environments and how we may benefit by embracing the physical world.

OUTCOMES: Think beyond IT to identify equipment that can be monitored * Discover ways to integrate monitored devices into your ITSM * Reap the benefits of ITSM integration