Service Catalog: An End-to-End Process Perspective

Thursday, April 07 | 10:45AM–11:45AM | Concerto A
Session Type: Professional Development
Regardless of your organization's service catalog maturity level, establishing an end-to-end process for managing your published service catalog is critical for your organization's success. We will explore an end-to-end process for developing and maintaining your service catalog, including lessons learned in higher education and industry best practices. This session will include an exercise to learn how to define and categorize your list of services, build a business case for catalog changes, and create a process for retiring a service. You will receive samples and templates of real-world service catalogs.

OUTCOMES: Define a service and understand what services your organization offers * Develop a business case for adding new services and navigating governance * Explore strategies for sunsetting and retiring services


  • Andy Rivers

    Advisor, Beyond20
  • Beth Rugg

    Assistant Vice Chancellor, Client Engagement, University of North Carolina, Charlotte

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