A Metrics-Savvy Approach to Communicating IT Value in Higher Ed

Monday, April 10 | 1:15PM–2:15PM | Salon 5/8, Third Floor
Session Type: Breakout Session
As technology adoption in higher education continues to increase, it is imperative that IT leaders leverage data/analytics to communicate the value we bring to campus. There are many things we can measure in IT, but which things should we measure? And which should we report? In this session, you'll learn how to employ a framework for selecting, developing, and reporting appropriate metrics and KPIs. Additionally, you'll learn how to leverage benchmarking data to see how your organization fits into the higher education landscape, providing the context you need to adopt an innovative strategy that communicates your value to diverse stakeholder perspectives.

OUTCOMES: Learn a framework to develop, implement, and track group-level KPIs to proactively track quality of service and customer service trends while developing and maintaining a dashboard and scorecard system to analyze performance management data


  • Sarah J. Buszka

    Senior Relationship Manager, Stanford University
  • Edward Gray

    Co-Manager, IT Support Services, University of Mary Washington

Resources & Downloads

  • Metrics Savvy Approach_handout

    290 KB, pdf - Updated on 1/23/2024
  • A Metrics Savvy Approach_slides

    275 KB, pdf - Updated on 1/23/2024
  • A Metrics Savvy Approach_worksheet

    137 KB, pdf - Updated on 1/23/2024