Communications Practice and Style: How to Cultivate Better Organizational Messaging

Being a successful manager requires effective communication in how you convey written and verbal information and how you build constituent relationships about IT services across the higher education community.

OUTCOMES: Understand why communication style is an important component of effective management and how styles can adapt in order to maximize effectiveness * Incorporate listening and telling as strategies for effective verbal communication * Identify modes of communication that are most effective for a campus environment