Managing with Emotional Intelligence

Researchers have recognized that while IQ has been a good predictor of academic success, many exceptionally bright people remain remarkably ineffective and unproductive in their professional lives. Emotional Intelligence is notably a characteristic of successful leaders and managers. In this session participants will actively engage in discussion and introduction and reinforcement of the emotional intelligence concept when delegating, communicating and executing in the workplace.

Objectives:

• Define "emotional intelligence" and the associated competencies
• Recognize behavioral strategies that can improve emotional intelligence
• Describe the impact of emotional intelligence in the workplace
• Describe the impact and influence of diversity in the workplace