Being a successful manager requires effective communication not only to inform the university community about IT services and plans but also to build relationships with key constituents and to work with employees. Learn the fundamentals of communication and understand why adapting communication styles is an important component of effective management.
Learning Outcomes:
Identify your primary and secondary communication styles
Describe how those with communication styles different from yours might interpret how you communicate
Devise effective ways to communicate with those with other styles
Presenters
Gayleen Gray
Associate Vice President and CTO, McMaster University
Jared Johnson
AVP, Academic Technology & Customer Experience, The George Washington University