How to Be Effective When You Might Not Be Having Fun: Negotiation, Persuasion, and Conflict Resolution

Tuesday, January 28, 2020 | 10:00AM–11:30AM CT | Esplanade Room, 1st Floor Meeting Rooms
Session Type: General Session
How to Be Effective When You Might Not Be Having Fun: Negotiation, Persuasion, and Conflict Resolution (SESS08)
From requesting a salary increase, to convincing a constituent to change behavior, to intervening in disagreements among team members, managers are faced with challenging situations every day in their professional lives. In some cases, communications that involve negotiations, persuasion, or conflict resolution can feel uncomfortable or even wildly unsuccessful. Effectively communicating in difficult situations is a skill that can be learned and improved—and this skill can help you become more effective as a day-to-day manager.
 
Learning Outcomes:
  • Describe, practice, and evaluate negotiation strategies
  • Choose persuasive phrases and behaviors that you feel comfortable using and identify those you feel uncomfortable using
  • Identify and practice principles of conflict resolution

Presenters

  • Vanessa Kenon

    Associate Vice President Technology Compliance and Community Engagement, University of Texas at San Antonio