Competency 2: Organizational Communication

Effective communication strengthens relationships throughout an organization. As a manager with supervisory experience, you will need to communicate with others who have differing communication styles. Having a clear understanding of your own style and preferences is critical in finding ways to successfully communicate with others.

1. Analyze communication styles used in different workplace situations
2. Identify management practices that strengthen trust with internal and external partners
3. Analyze strategies for negotiating and persuading others
4. Discuss ways to manage interpersonal conflict in the workplace
5. Demonstrate effective presentation skills using industry best practices