Partnership by Design

Monday, February 03 | 3:15PM–5:30PM | Court Assembly Foyer
Session Type: Professional Development

How can different groups on campus partner to deliver services that improve the student and faculty experience while ensuring that services are effective and sustainable? This session will answer this question using case studies from Brightspot's work with several leading institutions on the design, implementation, and evaluation of new collaborative service models. We will discuss the process employed, tools used, and lessons learned and offer concrete tactics and tips that any institution can use.


OUTCOMES: Choose the appropriate process and tools for service design and assessment * Recognize typical pitfalls of developing collaborative partnerships for service delivery * Plan to avoid common pitfalls, based on lessons from the case studies presented


  • Elliot Felix

    Founder, Buro Happold
  • Ashley Thorfinnson

    Strategist, Brightspot Strategy, LLC

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