Shaping Up Services: Developing Prototypes for Student Success

On Demand
Session Type: Virtual
Delivery Format: On-Demand

What methodologies can higher education institutions employ to develop new services that promote student success? This poster will share a data-driven approach recently implemented across a cohort of colleges: concept testing. Through concept testing, service providers can identify stakeholder practices, build prototypes to address unmet needs, and gather evidence to inform actionable decisions. Come stop by to find out how you can adapt this methodology at your college!

Outcomes: Consider user-centric, data-driven approaches for redesigning and creating new services * Assess available institutional data on current user practices, perspectives, and needs * Generate ideas for new service offerings to better serve user needs


  • Melissa Blankstein

    Surveys Analyst, ITHAKA