Redesigning Spaces, Services, and Training for Creative, Collaborative Student Experiences

Thursday, November 15 | 4:00PM–4:45PM ET | November 15, 2018
Session Type: Virtual
Computer labs were rows of desktops in the past, but today’s student experience is about creativity and collaboration. NYU used design thinking to assess its student needs and develop a series of innovative makerspaces, a new service model, and new staff training program that achieved 95% satisfaction using a process other institutions can apply.

Outcomes: Assess the student experience on your campus * Select the right strategies to enable physical and digital making * Evaluate recruitment and training of staff for customer service


  • David Ackerman

    Chief Digital Officer and Associate Vice President, Research Technology, New York University
  • Elliot Felix

    Founder, Brightspot Strategy, LLC

Resources & Downloads

  • Slides

    2 MB, pdf - Updated on 11/16/2018
  • Transcript

    84 KB, pdf - Updated on 11/26/2018
  • Recording

    Updated on 7/14/2021