Redesigning Spaces, Services, and Training for Creative, Collaborative Student Experiences

Computer labs were rows of desktops in the past, but today’s student experience is about creativity and collaboration. NYU used design thinking to assess its student needs and develop a series of innovative makerspaces, a new service model, and new staff training program that achieved 95% satisfaction using a process other institutions can apply.

Outcomes: Assess the student experience on your campus * Select the right strategies to enable physical and digital making * Evaluate recruitment and training of staff for customer service