We Shoulda Known: Some Lessons for the Future from the Past

In the two decades since EDUCAUSE was born, IT has transformed higher education in myriad ways. Together with others in the field, EDUCAUSE members have worked to achieve, share, and disseminate successes. But important lessons for future success, Paul Ormerod's Why Most Things Fail reminds us, come as much from what goes badly as from what goes well. So let's mark EDUCAUSE's 20th anniversary not just by celebrating achievements, but also by exploring lapses. What has fallen short in campus IT? What should we learn from that to enhance future success?