An Architecture for Evolving IT Customer Service
Thursday, May 25, 2006 | 1:45PM–3:00PM | Empire Ballroom - 7th Floor
Session Type:
Professional Development
This session will present the philosophy behind Indiana University's integrated support strategy, which is based on the principle of using technology to serve the customer and the IT business. Attendees will learn how to combine existing support resources with new ones to arrive at an exponentially larger and better system that serves not only the customer but also the IT organization. Underlying all is the critical role of data in helping the organization effect a positive evolution in IT support.
