Putting Out the Fire Before It Starts: Proactive Technology Support

Tuesday, March 21, 2006 | 2:40PM–3:30PM | Meeting Room E, Level 3
Session Type: Professional Development
At Bucknell University, the Technology Support workgroup has initiated a proactive approach to faculty and staff desktop computing support. Through the use of scanning and monitoring tools, we seek to identify and eliminate potential problems before the end user can be disrupted or inconvenienced.

Presenters

  • Keelan Cleary

    Director of Infrastructure and Enterprise Services, Marylhurst University

  • Melissa Rycroft

    Client & Application Support Specialist, Bucknell University

Resources & Downloads

Remote Process Execution
31 bytes, Off-site resource
Uploaded on 08/03/2012
Autoruns
31 bytes, Off-site resource
Uploaded on 08/03/2012
Hard Drive SMART Tools
Off-site resource
Uploaded on 05/21/2010
Proactive Technology Support
3 MB, PDF
Uploaded on 12/12/2009