Transforming Administrative Services through a Lean Philosophy

Thursday, June 12 | 3:15pm - 4:00pm | Crystal Ballroom B
Session Type: Professional Development

Miami University is using Lean to empower employees to transform operations. We will discuss the role of training and development in building employee-led teams and IT services' role in the transformation, which has resulted in hundreds of process improvement teams that have delivered over $18M in annual improvements.


  • Dana Miller

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