ITIL in the Real World: Best Practices and How NYU Leverages Them for Service Improvement
Wednesday, May 23, 2007 | 9:00PM–9:00PM
Session Type:
Resources
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations. This presentation will explain the core concepts and provides examples of how NYU is applying them.
Presenters
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Ben Maddox
Associate Vice President, Teaching & Learning Technologies, Chief Instructional Technology Officer, New York University