ITIL in the Real World: Best Practices and How NYU Leverages Them for Service Improvement

Thursday, May 24, 2007 | 11:15AM–12:30PM | Ontario Room - Lobby Level
Session Type: Professional Development
Underdefined IT processes may compromise product development, service delivery, organizational agility, and efficiency. Without well-developed IT processes, service partners may find it difficult to prioritize, plan, manage, and deliver services effectively. The Information Technology Infrastructure Library (ITIL) offers a broad-reaching and sophisticated framework for best practices for technology organizations. This presentation will explain the core concepts and provides examples of how NYU is applying them.

Presenters

  • Ben Maddox

    Associate Vice President, Teaching & Learning Technologies, Chief Instructional Technology Officer, New York University

Resources & Downloads

ITIL in the Real World: NYU
4 MB, PPS
Uploaded on 11/10/2009