Good Help Isn't Always Hard to Find: Hiring and Training Part-Time Student Support Staff

Tuesday, March 08 | 2:00PM–2:50PM | Meeting Room C, Level 3
Session Type: Professional Development
Despite what seem to be drastically different contexts, staff in phone support desks, drop-in support centers, or traditional library desks encounter the same issues when hiring and training student support who do not receive any formal training and tips. We hope to show how our hiring and training practices have positively impacted client satisfaction, retention rate, and skill set sophistication.


  • Janet Hill

    Director, IT Experience and Engagement, Tufts University
  • Anne Rookey

    Senior Project Manager, Harvard University

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