Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative
Monday, March 07, 2005 | 9:30AM–10:20AM | Meeting Room C, Level 3
Session Type:
Professional Development
The help desk software has been researched, purchased, implemented, and customized to suit your organizational needs. What are the short-term benefits? More importantly, are the long-term goals of your organization more sustainable as a result of the software implementation?
Presenters
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Aaron Rothberg
