Metrics, Shmetrics: What Are They Good For? Combining Data Management and In-House Resources to Enhance Your Support Initiative

Monday, March 07 | 9:30AM–10:20AM | Meeting Room C, Level 3
Session Type: Professional Development
The help desk software has been researched, purchased, implemented, and customized to suit your organizational needs. What are the short-term benefits? More importantly, are the long-term goals of your organization more sustainable as a result of the software implementation?