Doing More with Less: Finding Solutions That Don't Cost a Bundle

Tuesday, March 21 | 5:30PM–6:20PM | Meeting Room E, Level 3
Session Type: Professional Development
Budgets are flat, demand is increasing, adding more staff isn't feasible, and cutting support is scary. Learn how Hamilton College adjusted its support models in three key areas (Help Desk, Faculty Support, and Installations) to manage demand without sacrificing customer service.


  • Karen Schaffer

    Director, Desktop Integration Services, Hamilton College

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