Putting Out the Fire Before It Starts: Proactive Technology Support

Tuesday, March 21 | 2:40PM–3:30PM | Meeting Room E, Level 3
Session Type: Professional Development
At Bucknell University, the Technology Support workgroup has initiated a proactive approach to faculty and staff desktop computing support. Through the use of scanning and monitoring tools, we seek to identify and eliminate potential problems before the end user can be disrupted or inconvenienced.


  • Melissa Rycroft

    Manager, Technology Training Programs, Bucknell University

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