How do we use assessment practices to create effective teams and processes in instructional technology? To balance service load and service quality? Predict service needs and trends? We propose a model that combines assessment based on user experiences with an assessment of our internal processes to answer these questions at Hamilton College.
Presenters
Janet Oppedisano
LITS Director of Academic Digital Initiatives, Hamilton College
Nikki Reynolds
Maureen Scoones
Associate Director, LITS Finance & Resources, Hamilton College