Fixing Everything (or Close to It): Centralized Laptop Support at Harvard College

Monday, March 19 | 9:30PM–9:30PM
Session Type: Resources
The FAS Computer Services Personal Computer Clinic provides in-depth personal computer support to students at Harvard College and the Graduate School. In this presentation, we will discuss the challenges of introducing a centralized, full-service laptop support model, focusing on space, traffic flow, metrics, and student employees.

Presenters

  • Martey Dodoo

    User Support and Multimedia Development Coordinator, FAS Computer Services, Harvard University

  • Erin Nettifee

    IT Business Analyst, Duke University Libraries, Duke University