Fixing Everything (or Close to It): Centralized Laptop Support at Harvard College
Fixing Everything (or Close to It): Centralized Laptop Support at Harvard College
Monday, March 19, 2007 | 9:30PM–9:30PM
Session Type:
Resources
The FAS Computer Services Personal Computer Clinic provides in-depth personal computer support to students at Harvard College and the Graduate School. In this presentation, we will discuss the challenges of introducing a centralized, full-service laptop support model, focusing on space, traffic flow, metrics, and student employees.
Presenters
Martey Dodoo
User Support and Multimedia Development Coordinator, FAS Computer Services, Harvard University
Erin Nettifee
IT Business Analyst, Duke University Libraries, Duke University