Leveraging Help Desk Infrastructure to Support Faculty Development

Wednesday, March 21 | 3:40PM–4:30PM | Meeting Room E, Level 3
Session Type: Professional Development
Help desk infrastructure is routinely used to support the core technology needs of faculty. At UNH, we are leveraging that infrastructure to support faculty development as well. In addition to outlining our process and workflow, we will give recommendations for implementing the model on other campuses.


  • Tom Lamy

    Information Technologist II, University of New Hampshire
  • Denise Littlefield

    Instructional Designer, Southern New Hampshire University
  • April Rau

    Documentaton and Training Specialist, University of New Hampshire

Resources & Downloads