Supporting Early Adopters and Moving Targets

Tuesday, March 11 | 3:40PM–4:30PM | Room 552 B
Session Type: Professional Development
It is often difficult for IT organizations to acquire, evaluate, and support new technologies before users bring them to campus. This session will discuss how MIT created and implemented a support plan for Mac OS X 10.5 that supported early adopters, without having had access to the final version of the software.