The Benefits of Real-Time Remote Support

Tuesday, March 09 | 12:30PM–1:20PM | Room 550
Session Type: Professional Development
In this session, senior IT leaders from the University of Massachusetts and Sage Colleges will detail the success of delivering IT support services 24 hours a day to tens of thousands of users in distributed locations, as well as the qualitative benefits of leveraging remote support technology.


  • Jon Brennan

  • Apurva Mehta

    Associate CIO, University of Massachusetts Boston