Total Cost of Ownership and Perceived Success of ERP Software: Simulating a Dynamic Feedback Perspective

Many organizations have purchased enterprise resource planning software in an effort to improve the flow of information and enhance the organization's efficiency and effectiveness. Unfortunately, many have found that the time and resources required to not only implement but also maintain an ERP system far exceeds original expectations. This session will describe an UAlbany case study that incorporates quantitative and qualitative data in a simulation model to specifically explore cost and success dynamics associated with the maintenance phase of ERP systems.