A New IT Framework to Enable Effective Change

In a single year, the UNB Integrated Technology Services unit, responsible for delivering IT services and resources across the enterprise, has reinvented itself through thoughtful but rapid adoption of a governance framework, portfolio and project management strategies, plus quality assurance and process management methodologies, all based on industry standards and best practices. And what's more, this has been accomplished in a very challenging economic climate: several consecutive years of cuts to the unit budget have left it very, very lean.