Extending the Help Desk across the Enterprise

Tuesday, March 13 | 4:00PM–4:50PM | Room 553
Session Type: NC12
How can IT move from the periphery toward a more strategically aligned function of the enterprise? One way is through partnerships that leverage the ITs strengths and assets to meet strategic goals. At Charter Oak State College we extended our help desk function across the enterprise to answer student questions more quickly at a lower cost. We'll also explore with participants other traditional strengths IT can bring to deliver value to our organizations.


  • Catherine Bergren

    Director of Service Delivery, Connecticut Distance Learning Consortium
  • George Claffey

    VP & Chief Information Officer, Central Connecticut State University
  • Eric Zematis

    Chief Information Security Officer, Lehigh University

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